Privacy Policy
This is a courtesy translation. The Spanish version of this document is the binding one.
Last updated: September 13, 2026.
1. Data controller
The data controller responsible for processing your data is Ruptive LLC, operator of Maestre. Contact for any privacy inquiry: hola@maestre.ai.
2. What data we collect
Account data: name, email, and password (encrypted), or your Google identity if you log in with Google.
Learning data: the course you choose, your answers from the initial questionnaire (how you prefer to learn, what you do), your progress, your assignments and corrections, and the lesson notes generated by your teacher.
Lesson audio and video: lessons are voice conversations. Your audio is transmitted in real time to the AI model provider (Google Gemini) so the teacher can listen and respond to you. When the teacher appears on video, the generated voice also travels to the avatar provider (Anam or LiveAvatar by HeyGen) to animate the video; that provider receives the teacher's audio, not yours. We do not publish your conversations or use them for advertising purposes.
Company documents: if your company uses Maestre for Business, the manuals and processes uploaded are used only for lessons, courses, and inquiries by your own team. They are not shared with other companies or used to train models; they are deleted upon company request or account closure.
Payment data: processed by Stripe. We do not view or store your card number; we receive payment confirmation and subscription status from Stripe.
3. How we use it
To provide you with the service (your teacher remembers your progress and adapts to you), to operate it (support, billing, hour limits), to communicate with you (account emails, usage reminders, renewal notices), and to improve the product using aggregated metrics. We do not sell your data.
4. Who we share it with
Only with providers essential to running the service: Supabase (database and authentication), Google (AI model for lessons), Stripe (payments), Vercel (hosting), Resend (emails), and our internal CRM to manage inquiries. Each processes data according to their own processing agreement.
5. Minors (Maestre Kids)
Accounts for minors aged 7 to 17 must be created by a parent or legal guardian using their own contact email. The adult can request access, correction, or deletion of the minor's data at any time by writing to hola@maestre.ai. AI teachers use age-appropriate tone and content, and conversations with minors receive the same confidential treatment as all others: they are not used for advertising nor shared outside the providers listed in section 4.
6. Retention and deletion
We retain your data for as long as your account exists. If you request account deletion, we erase your personal data and learning history within 30 days, except for what we are legally required to retain (for example, billing records). To delete your account: hola@maestre.ai.
7. Your rights
You can request access to your data, correction, deletion, or a portable copy by writing to hola@maestre.ai. We respond within 15 business days.
8. Cookies
We use browser local storage to keep you logged in and remember your preferences (chosen course, favorites). We do not use third-party advertising cookies.
9. Security
Data in transit is encrypted (HTTPS), passwords are stored hashed, and database access is restricted by user policies. No system is infallible: if we detect an incident affecting your data, we will notify you.
10. Changes
If we make material changes to this policy, we will notify you by email before they take effect.