Terms and Conditions

1. Who we are

Maestre is an educational service featuring artificial intelligence teachers operated by Ruptive LLC ("Maestre", "we"). Contact: hola@maestre.ai.

2. The service

Maestre offers conversational voice lessons with artificial intelligence teachers, study material, graded exercises, progress tracking, and certificates of completion. The teachers are AI systems, not humans: we state this in the product and repeat it here. Like any AI, they can make mistakes; lesson content is educational material and does not constitute professional, legal, medical, or financial advice.

3. Your account

To use the platform, you create an account with your name, email, and password (or with Google). You are responsible for maintaining the confidentiality of your credentials and for all activity on your account. Accounts are personal: one seat equals one person.

4. Free trial and plans

The free trial includes 10 minutes of voice lesson time, no credit card required. Paid plans are monthly subscriptions in US dollars (USD) with a set number of lesson hours per month based on the selected plan. Hours renew on the first day of each monthly billing cycle and do not roll over from one month to the next. Current prices are listed at maestre.ai/precios. Welcome promotions, when available, specify their scope and duration at the time of purchase.

5. Payments, cancellation, and refunds

Payments are processed through Stripe; we do not store your credit card details. You can cancel anytime from your management portal and retain access until the end of the paid period. Our refund policy, including the 7-day guarantee for your first subscription, is detailed in Refunds.

6. Minors

Maestre Kids is designed for children aged 7 to 17. A minor's account must be created and managed by a parent or legal guardian, who accepts these terms on their behalf and is responsible for supervising their use. Details on how we handle minors' data can be found in our Privacy Policy.

7. Acceptable use

You may not: use the platform for illegal purposes; attempt to extract, resell, or redistribute content or access; interfere with the service or bypass its technical limits (for example, hour limits); or use the platform to generate harmful content. We may suspend accounts that violate these rules, with prior notice except in severe cases.

8. Intellectual property

The platform, trademarks, course content, and materials generated by teachers are the property of Ruptive LLC or its licensors. Anything you produce during exercises (your writing, projects, and submissions) belongs to you.

Companies (Maestre for Business): documents, processes, and materials uploaded by a company to its academy remain confidential and belong to the company. We use them solely to conduct lessons, build courses, and answer questions from their team. They are never shared with other companies or users, are not used to train models, and are deleted when requested by the company or upon account closure. Custom courses built by Maestre from these materials remain for the exclusive use of that company.

9. Availability and changes

We work to ensure continuous service availability, but we cannot guarantee uninterrupted service, as we rely on third-party infrastructure and AI model providers. We may modify the catalog, features, or these terms; if a change is material, we will provide reasonable advance notice by email.

10. Limitation of liability

To the maximum extent permitted by applicable law, Ruptive LLC's total liability to you for any claim arising from or related to the service is limited to the amount you paid in the 3 months prior to the event giving rise to the claim.

11. Contact

For any questions regarding these terms: hola@maestre.ai.